Privacy Policy

The right to information

For the purposes of the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data and the Organic Law 3/2018 of 5 December, on the protection of personal data and guarantee of digital rights (LOPDGDD), the user is informed that the personal data that he/she may provide while browsing our Website, whether at the time of registration or when sending an e-mail message, are automatically processed by ALKANATUR DROPS SLU and under its responsibility.

Data controller:

• Corporate name: ALKANATUR DROPS SLU 

• Tax ID: B70469432 

• Registered address: RUA PALMEIRAS 63 A1 POL IND NOVO MILLADOIRO, 15895 - MILLADOIRO AMES (A CORUÑA) - Spain 

• Telephone: 981071002 

• E-mail for communication purposes: [email protected]

The purpose of the processing:

The purpose of the processing is as described in each of the forms provided on the website in which you provide us with your data.

Legal capacity:

Article 6(1)(a) of the GDPR. The individual consented to the processing of his or her personal data for one or more specific purposes.

Article 6(1)(b) of the GDPR. Any processing necessary for the performance of a contract to which the individual is a party or for the implementation at his or her request of pre-contractual measures.

Data storage and processing:

Your data will be kept for the time required to deal with your request, provided that you do not indicate otherwise by exercising your right of deletion, or for the time required to comply with legal obligations and to meet any possible liabilities that may arise from compliance with the purpose for which the data were collected. If necessary, ALKANATUR DROPS SLU will cancel or modify the data when they are inaccurate, incomplete or no longer necessary for their purpose, in accordance with the provisions of current legislation on the Protection of Personal Data.

Until we are informed otherwise, we understand that your data has not been modified, that you agree to notify us of any modification and that we have your consent to use it in order to be able to maintain the relationship between the parties.                                 

The provided data will not be transferred to third parties except in cases where there is a legal obligation.

ALKANATUR DROPS SLU will not create any kind of “profile” based on the information provided. No automated decisions will be made on the basis of profiles.

In accordance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce in Article 21, we will request your consent to send you advertising communications that we consider may be of interest to you, by e-mail or any other equivalent means of electronic communication.       

You have the right to oppose and/or withdraw consent to the processing of the data indicated above, where appropriate, and at any time, by notifying the data controller at the address(es) indicated. This will not affect the legitimacy of the processing based on the consent prior to its withdrawal.

Technical and organisational measures

ALKANATUR DROPS SLU adopts reasonably reliable and effective technical measures, controls and procedures of a physical, organisational and technological nature, in order to preserve the integrity and security of your data and to guarantee your privacy. However, it assumes no liability for any damages arising from alterations that third parties may cause to the user's computer systems, electronic documents or files.

Furthermore, all personnel with access to personal data have been trained and are aware of their obligations in relation to the processing of personal data.

In the contracts we sign with our suppliers, we include clauses requiring them to maintain the obligation of secrecy regarding the personal data provided to them by virtue of the assignment. We also require them to implement the necessary technical and organisational security measures to guarantee the permanent confidentiality, integrity, availability and resilience of the systems and services used to process personal data.                 

All these security measures are reviewed periodically to ensure their adequacy and effectiveness

However, absolute security cannot be guaranteed and no security system is impenetrable. Therefore, in the event that any processed information under our control is compromised as a result of a security breach, we will take appropriate steps to investigate the incident, notify the Supervisory Authority and, where appropriate, notify any affected users so that they can take appropriate action.

Use of Cookies and Similar Technologies — Google Customer Reviews Program

Our website participates in the Google Customer Reviews Program. To this effect, the Merchant informs as follows:

  1. Cookies and tracking technologies. Third parties, including Google, may place, read, and use cookies in the End User’s browser, as well as employ web beacons or other similar technologies, in order to collect information related to the Google Customer Reviews Program.
  2. Cookie management. The End User may manage their preferences regarding the installation and use of cookies at any time through the cookie settings panel available on this website (Configure cookies button), as well as through their own browser settings. For more information on how to manage cookies in common browsers, please refer to the relevant section in our Cookie Policy.
  3. Transactions and communication of data to Google. Google may receive information about transactions carried out on this website solely for the purpose of offering and improving the Google Customer Reviews Program. Under no circumstances will Google be provided with personal data that is not necessary for this purpose. The processing of data by Google is governed by its terms and data processing agreement.

If you would like more information on how Google processes personal data, please consult Google’s Privacy Policy available on its website. To exercise your rights (access, rectification, erasure, restriction, objection, and portability), please contact us through the channels indicated in this Privacy Policy.

Rights:

Users may exercise their rights of access, rectification, deletion, opposition, limitation of processing, data portability and the right not to be subject to automated individualised decisions regarding the data processed, by contacting the data controller at the above address, or by e-mail to [email protected], attaching a copy of your ID card or equivalent document. In the event that you are not satisfied with how these rights have been exercised, you may lodge a complaint with the competent Data Protection Control Authority, that is, the Spanish Data Protection Agency, the contact details of which are available at https://sedeagpd.gob.es/sede-electronica-web/vistas/formNuevaReclamacion/reclamacion.jsf.